The Goodyear Tire & Rubber Company
Customer Service Representative (Korean Speaker)
Job Description
The Key Account Representative manages relationships with strategic and key customers across the region, acting as the Single Point of Contact (SPOC) for order-to-delivery execution.
The role ensures high service levels by coordinating with internal teams, managing account-specific requirements, and ensuring compliance with contractual agreements while driving strong customer relationships.
**What You’ll Do**
Relationship & Order Management
+ You handle key account orders and delivery planning with accuracy and timeliness.
+ You ensure adherence to customer-specific procedures and service-level agreements.
Internal Coordination & Forecast Alignment
+ You collaborate with Key Account Managers and Demand Planners to ensure alignment.
+ You monitor orders against forecasts and proactively escalate any deviations.
Issue Resolution & Claim Handling
+ You manage logistics-, billing-, and return-related claims.
+...
The role ensures high service levels by coordinating with internal teams, managing account-specific requirements, and ensuring compliance with contractual agreements while driving strong customer relationships.
**What You’ll Do**
Relationship & Order Management
+ You handle key account orders and delivery planning with accuracy and timeliness.
+ You ensure adherence to customer-specific procedures and service-level agreements.
Internal Coordination & Forecast Alignment
+ You collaborate with Key Account Managers and Demand Planners to ensure alignment.
+ You monitor orders against forecasts and proactively escalate any deviations.
Issue Resolution & Claim Handling
+ You manage logistics-, billing-, and return-related claims.
+...