Aluminio De Baja California, S.A De C.V.
Customer Service Representative (Industry)
Job Description
Responsibilities
- Manage large amounts of incoming calls and provide accurate product and service information.
- Type numerical and text data rapidly and accurately into the information system.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies to ensure consistent service.
- Resolve emerging problems faced by customer accounts with accuracy and efficiency.
- Maintain a smooth flow of communication between customers and internal departments.
- Register and document all interactions in the system.
- Participate in continuous training programs to stay updated on best practices.
- Process orders, verify product quality, and coordinate shipments.
- Provide post‑sale support and ensure customer satisfaction.
- Minimum of 1‑year experience in customer service or call ...