Affinity Plus
Customer Service Representative - Hybrid
Job Description
Customer Service Representative - Hybrid
Job Category: Banking-Branch Network
Requisition Number: CUSTO
Locations
Grand Rapids Contact Ctnr 1001 S Pokegama Ave., Suite G, Grand Rapids, MN 55744, USA
A Member Advisor interacts with our members through the lobby, drive‑through, and phone channels. In this role, a Member Advisor will assist members with everyday transactions including deposits, cashing checks, transfers, card support, and Online Banking while building strong, trusting relationships.
Duties and Responsibilities
- Assist members with accurately and efficiently processing transactions such as deposits, withdrawals, payments, or cashier’s checks
- Provide education to members on self‑serve options
- Verify endorsements and proper identification on deposit transactions
- Execute wire or ACH transfers of funds
- Instantly issue debit, credit, and gift cards <...