Customer Service Representative - Bilingual

Company: VB Spine

Looking for a career where your work truly matters? At VB Spine, you’ll be part of a mission-focused team that supports surgeons during life-changing spinal procedures. We’re the largest privately held spine company and among the largest family-owned medical technology companies in the world, dedicated to innovation, surgeon partnerships, and improving patient outcomes in spine care. As a Customer Service Representative in our Operations function within the Spine division, you’ll serve as a key bilingual point of contact for customers across Canada — managing orders, supporting billing, coordinating with warehouse and logistics teams, and ensuring smooth, timely support for surgical procedures.

What You’ll Do:

• Process customer orders accurately and efficiently via phone, email, and ERP systems
• Ensure all orders are complete, accurate, and processed on time to meet surgical needs
• Resolve order discrepancies an...