Confidential
Customer Service Officer
Job Description
About This Role:
We are a leading player in Kenya's commercial baking and food manufacturing sector, known for delivering freshly baked goods to a wide network of customers across the country. With a strong emphasis on operational excellence and customer satisfaction, we've built a reputation for reliability and quality in the fast -moving consumer goods space.- Respond promptly to customer inquiries via phone, email and social media.
- Manage customer orders, invoices by Ensuring accuracy and timely fulfilment.
- Resolve customer complaints professionally and escalate issues where necessary
- Maintain an updated customer database and truck customer interaction
- Support marketing and sales initiatives, including promotion and custome...