Definity Financial Corporation
Customer Service Insurance Representative at Sonnet
Job Description
Elevate customer experience with Sonnet as an Insurance Representative, focusing on service excellence in Toronto, Ontario. Assist customers with inquiries and policy management using your insurance expertise.
In this role, you will deliver outstanding support and service related to billing, product details, and policy inquiries. Leveraging your foundational knowledge in personal lines insurance, you'll ensure efficient resolutions across digital and voice channels while maintaining compliance. A strong focus on collaboration with cross-functional teams will enhance customer satisfaction and operational success.
Key Responsibilities:
• Address billing inquiries and policy management requests
• Guide customers on navigating the Sonnet digital site
• Provide prompt service across digital and voice channels
• Collaborate with teams to resolve customer experience issues
• Document low-risk exceptions in Salesforce/Guidewire
Requirements:
• 2-4 years in property a...
In this role, you will deliver outstanding support and service related to billing, product details, and policy inquiries. Leveraging your foundational knowledge in personal lines insurance, you'll ensure efficient resolutions across digital and voice channels while maintaining compliance. A strong focus on collaboration with cross-functional teams will enhance customer satisfaction and operational success.
Key Responsibilities:
• Address billing inquiries and policy management requests
• Guide customers on navigating the Sonnet digital site
• Provide prompt service across digital and voice channels
• Collaborate with teams to resolve customer experience issues
• Document low-risk exceptions in Salesforce/Guidewire
Requirements:
• 2-4 years in property a...