Customer Service Inbound

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers - and their customers - in multiple asset classes.We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions.Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.Job OverviewA Customer Service is responsible for answering incoming calls and contacting customers to provide information or a resolution to their inquiry within the time frame or guidelines established.ResponsibilitiesResponsible for completing paperwork or documentation needed to facilitate resolutions to customer inquiries within the time frame or guidelines establishedComply with all applicable laws and regulations as they pertain to each callHandle irate customers in a professional m...