Customer Service Inbound

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers - and their customers - in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

Job Overview

A Customer Service is responsible for answering incoming calls and contacting customers to provide information or a resolution to their inquiry within the time frame or guidelines established.

Responsibilities

• Responsible for completing paperwork or documentation needed to facilitate resolutions to customer inquiries within the time frame or guidelines established
• Comply with all applicable laws and regu...