Henkel

Customer Service Experience Supply & Stock Specialist

📍 Location
Remote, Remote
⏰ Job Type
Full-time
📅 Posted
June 11, 2026
Apply Now

Job Description

About this Position

Accountable for securing supply & stock shortages management, ensuring agility and reliability, supporting an amazing customer experience. Interacts and collaborates internally with relevant departments, setting and aligning priorities to meet customer expectations and needs.

What You’ll Do

  • Accountable for complex decision related supply and stock management activities without direct customer interaction, adopting customer centricity mindset within day-to-day interactions with stakeholders (set and meet expectations, stress‑free experience, maintain a positive & professional demeanor)
  • Stock Management: Orchestrate and prioritize customer needs vs. Supply Chain capabilities, monitoring stock levels (incl. material lifecycle) to secure availabilities to fulfill outstanding customer and intercompany orders, while minimizing costs. Manage stock (cross SBU) in case of shortages and force majeures, prioritizing cases based...

Ready to Apply?

Take the next step in your career - we're hiring now!

Apply for this Position