Customer Service Center Manager

Job Title: Customer Service Center Manager (BPO / Call Center)
Location: Villahermosa, Tabasco, Mexico
Job Type: Full-time | Onsite
Work Schedule: Mountain Standard Time (MST) Hours

CSV Now, a trusted talent acquisition partner for Silicon Valley startups, is expanding into Mexico to deliver high-quality outsourcing solutions for small and medium-sized businesses.

With established success in the Philippines BPO industry, we are now launching our Mexico operations. This is a unique opportunity to be part of the founding team , helping shape the culture, processes, and growth trajectory of this exciting new site.

As the Customer Service Center Manager , you will oversee daily call center operations, manage performance, and ensure service excellence across teams. You’ll be responsible for building strong client relationships, maintaining KPIs, and driving contin...