Customer Service Avocate Ii

Position Summary
The Customer Care Advocate I serves as the primary contact for customer inquiries regarding orders, quotes, product questions, and other support.
This role ensures a seamless experience by owning issues, collaborating across departments, and responding quickly.
Responsibilities
Handle internal and external customer inquiries, quotes, and orders following standard operating procedures.
Build strong customer relationships and deliver customer‐centric solutions.
Support corporate initiatives to overserve customers and provide an effortless experience.
Plan and prioritize daily work to meet commitments aligned with organizational goals.
Resolve standard customer escalations, aiming for first‐contact resolution when possible.
Collaborate with internal teams and Distribution Center operations to ensure timely order management and shipping, addressing issues such as damaged, late, or incorrect products.
Participate in department trai...