Customer service associate

Reporting to the Customer Service Manager , the Customer Associate supports customer satisfaction and loyalty by answering inquiries, explaining products, providing order information, and accurately processing orders. The associate is expected to embody the organization’s values: Caring | Curious | Collaborative | Committed

The role involves using internal systems (SAP) to enter and track orders, verify pricing, and ensure timely delivery. The associate serves as a key point of contact for customers, providing professional communication, resolving issues, and supporting customers throughout the order lifecycle.

Key Responsibilities

• Process and manage customer orders accurately using SAP
• Validate purchase order details, pricing, and delivery requirements
• Communicate order status, delivery dates (ETA), and changes to customers
• Respond to customer inquiries (availabil...