Customer Service Associate – Inbound Retention – Medellín, Colombia

Are you looking for customer service roles or call center jobs in Colombia where you can build strong customer retention skills and help customers stay connected to essential digital services? Fusion CX is hiring Customer Service Associates for our Inbound Retention process in Medellín. If you excel at negotiation, active listening, and problem-solving, this is a strong opportunity to grow your career in customer experience and retention strategy. Whether you're exploring hiring in Medellín or searching for customer service jobs in Colombia with clear development pathways, this role offers long-term potential.

Job Description:

About the Role As a Customer Service Associate – Inbound Retention, you will support existing customers who may be considering cancelling their service. Your role is to understand their concerns, communicate clearly, and provide tailored solutions that help maintain customer loyalty. You will use negotiation skills, empathy, a...