Customer Service Analyst (Santiago de Querétaro)

Location: Querétaro, Querétaro, México (100% On-site)

Language: Spanish native, Advanced English is a must

Travel: 5-10%

The Customer Service Analyst will be responsible for Order Management in Buckman Mexico. He/She will manage customer's purchase orders, invoicing process, consignment inventory and have a significant influence over Perfect Order Results. He/She works in full collaboration with Sales Operations and Logistics & Planning teams to achieve excellent delivery levels. He/She ensures customer excellence by attending customer's demand and sales teams to guarantee an excellent level of service to meet national and international demand.

• Order Entry – Process customer POs.
• Invoicing process – Ensure that price and customer records are updated in SAP.
• Collaboration with internal areas to ensure spec...