Customer Service Agent

We are looking for bilingual Customer Service Agents with strong troubleshooting skills and a proven track record in delivering high-quality customer support. This role is part of Elektra Go’s new in-house Contact Center and requires excellent communication skills, active listening, and the ability to manage inquiries through multiple channels. Candidates must have experience using softphones and CRM tools. ResponsibilitiesHandle inbound and outbound customer interactions via phone, chat, email, and WhatsApp.Perform step-by-step troubleshooting, identify root causes, and provide clear resolutions.Use probing questions to gather accurate information and accelerate case resolution.Support users with account access, app functionality, remittance flows, card usage, and identity verification.Document all cases clearly and accurately in the CRM systemEscalate complex issues to Product, IT, or Risk teams following established workflows.Maintain high standards of customer service, empathy, acc...