Customer Service Advisor Out of Hours

3-month contract position with a local authority Summary This is a 3-month contract position with a local authority, serving as the first point of contact for the County Councils out-of-hours service. The role is crucial in managing urgent and sensitive calls related to social care and other council services. It requires handling enquiries efficiently and accurately while providing a high level of customer care to residents, professionals, and stakeholders during evenings, nights, weekends, and public holidays. Responsibilities Handle inbound calls as part of the out-of-hours service, including emergency contacts related to Adult and Childrens Social Care. Record, assess, and accurately process sensitive information from the public and professionals such as police and healthcare services. Provide appropriate advice, signposting, and escalation in line with procedures. Respond to enquiries related to a range of council services, including housing repairs, libraries, and other local serv...