Customer Serv Rep II (EX) 6 Month Contract - Représentant du service à la clientèle II (EX) Con[...]

Pay: $43k-$60k CAD Annual

6 Month Contract

Hours: 8:00am-5:00pm ET

The Customer Service Rep II delivers high‑quality B2B customer support in a fast‑paced, high‑volume environment. This role is primarily focused on email case management, SLA compliance, and accurate RMA processing while ensuring a consistent, professional customer experience and strong operational compliance.

What You’ll Do

• Manage high‑volume email casework, handling approximately 1,800 customer emails per month (~70 per day) across shared inboxes
• Deliver timely, accurate, and professional customer responses to meet or exceed SLA requirements
• Process an average of 375 RMA lines per month, consistently exceeding standard team productivity benchmarks
• Ensure high accuracy and strict adherence to established RMA, approval, and compliance processes
• Apply strong critical...