Customer Relationship Manager - Bangalore

Job Purpose

Responsible for managing customer relationships, analyzing data to improve customer satisfaction, and driving loyalty programs. Focuses on creating personalized marketing strategies to enhance customer retention and growth.

Education Qualifications

Graduation/ Post Graduation

Key Responsibilities

* Set store sales plans and quotas aligned with business objectives.

* Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.

* Implement production, productivity, quality, and customer service standards.

* Recommend product lines and ensure appropriate merchandise mix.

* Drive sales, margin, shrink control, inventory management and cost optimization.

* Manage commercials and statutory compliance.

* Manage performance and foster teamwork among store staff.

* Identify and develop talent for critical positions.

* Address customer feedback to impr...