Job Description
Is this role right for you?
In this role, you will:Performs all Customer Service activities according to established service standard and established targets:
▪ Handling a high volume of incoming dealer and client phones calls that are a barrier to the Validation staff and maximizing time spent on validating and paying all Indirect Retail and Leases;
▪ Following the Bank’s service standard guidelines during all contacts with dealerships, clients, Branches and other Bank departments;
▪ Providing a high level of customer service on all incoming telephone/fax/electronic inquiries from Dealerships
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge by:
▪ Delivering the desired client experience by consistently applying the Service Standards during all client interactions.
▪ Acquiring and maintaining a detailed knowledge of products and services;
▪ Resp...