Job Description
Elevate customer engagement and problem-solving as a Customer Metering Specialist at Alectra. This hybrid role focuses on investigating meter installation issues and enhancing the customer experience.
In this full-time role based in Brampton, Markham, or Vaughan, you will support the deployment of AMI 2.0 meters for Alectra’s 1.1 million clients. Your responsibilities will include working directly with customers to address installation exceptions, analyzing data trends, and driving process improvements. Collaborate cross-functionally to ensure effective meter installations and customer satisfaction.
Key Responsibilities:
• Engage with customers to resolve meter installation issues
• Triage and prioritize deployment exception resolutions
• Analyze data to identify trends and improvement opportunities
• Enhance customer-facing communication processes
• Collaborate with teams for AMI Renewal program support
Requirements:
• Post-secondary diploma in technical or ...
In this full-time role based in Brampton, Markham, or Vaughan, you will support the deployment of AMI 2.0 meters for Alectra’s 1.1 million clients. Your responsibilities will include working directly with customers to address installation exceptions, analyzing data trends, and driving process improvements. Collaborate cross-functionally to ensure effective meter installations and customer satisfaction.
Key Responsibilities:
• Engage with customers to resolve meter installation issues
• Triage and prioritize deployment exception resolutions
• Analyze data to identify trends and improvement opportunities
• Enhance customer-facing communication processes
• Collaborate with teams for AMI Renewal program support
Requirements:
• Post-secondary diploma in technical or ...