Job Description
Customer Issue Resolution Representative
Location: Bracknell (Hybrid)
Pay Rate: £20.61 per hour
Working Hours: Monday - Friday, 9am - 5pm
Duration: 12 month contract possibly longer
About the Role
We are looking for a proactive and customer-focused Customer Issue Resolution Representative to deliver high-quality service across dispute management, returns/credits, and credit & collections activities.
This is a hybrid role, with primarily home-based working and occasional office attendance in Bracknell for meetings as required.
You will play a key role in managing customer issues end-to-end, working with both external customers and internal teams to ensure timely resolutions and efficient accounts receivable (AR) collection.
Key Responsibilities
Manage end-to-end customer issue resolution, including disputes, returns, adjustments, and collections activities
Conduct proactive collection of overdue accounts through phone...
Location: Bracknell (Hybrid)
Pay Rate: £20.61 per hour
Working Hours: Monday - Friday, 9am - 5pm
Duration: 12 month contract possibly longer
About the Role
We are looking for a proactive and customer-focused Customer Issue Resolution Representative to deliver high-quality service across dispute management, returns/credits, and credit & collections activities.
This is a hybrid role, with primarily home-based working and occasional office attendance in Bracknell for meetings as required.
You will play a key role in managing customer issues end-to-end, working with both external customers and internal teams to ensure timely resolutions and efficient accounts receivable (AR) collection.
Key Responsibilities
Manage end-to-end customer issue resolution, including disputes, returns, adjustments, and collections activities
Conduct proactive collection of overdue accounts through phone...