Customer Implementation Specialist

Responsibilities

• Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.
• Collaborate with CSMs and Sales to understand customer goals and design implementation plans tailored to their needs.
• Provide hands‑on support during platform setup, configuration, and initial training.
• Act as the primary point of contact for customers during implementation, addressing inquiries and resolving issues promptly.
• Ensure a smooth handoff from Sales to Customer Success post‑sale.
• Conduct regular check‑ins with customers to monitor progress, identify potential roadblocks, and ensure alignment with success milestones.
• Document implementation steps, create knowledge base articles, and contribute to improving internal processes.
• Coordinate with technical support for technically complex questions that may arise as part of the onboarding proce...