Job Description
About the Role
As a Customer Growth & Marketing Excellence Senior Associate, you will act as the operational backbone of the Customer Growth & Marketing (CGM) organization. Your mission is to streamline ways of working, build clear guardrails, and improve operational effectiveness across teams. This role focuses on creating structure, reducing ambiguity, and enabling teams to execute faster and smarter through better processes and smarter systems.
If you love turning messy workflows into clear systems, aligning stakeholders, and driving operational excellence behind the scenes — this role is for you.
What You’ll Do
Process & Operational Excellence
- Map, evaluate, and improve operational workflows to increase efficiency and reduce operational friction
- Develop, standardize, and maintain SOPs and playbooks across CGM initiatives
- Establish clear gu...