Customer Experience Specialist

CX Specialist

Hybrid - Toronto

Are you driven by the desire to understand and improve client interactions? Do you have a talent for designing client journeys and ensuring every touchpoint reflects the highest standards of services? Do you enjoy collaborating across teams to deliver exceptional client experiences? Are you skilled at measuring client satisfaction and using insights to drive continuous improvement? If so, we invite you to join our team as a Client Experience Specialist. We are a progressive professional liability insurance company solely focused on serving the architectural community in Ontario, and we have been doing so for almost 40 years! In your capacity as Client Experience Specialist, you will be reporting to the VP, Client Experience and help support the successful implementation of our Client Centricity Strategy. This is a truly unique and dynamic role!

The Opportunity

Contribute / lead CX Project Management activities