Customer Experience Specialist – Left-Hand Side

At Loblaw, we are committed to helping Canadians Live Life Well. We are looking for a Customer Experience Specialist (CES) to join our team to support the implementation and management of national standards, store programs and processes on the Left-Hand Side of the store.

The CES works closely with all stakeholders to foster an environment of continuous improvement and best practice sharing with a focus on improving customer experience and financial results. The CES supports training and development of store colleagues on standards, programs, and systems, fostering a community of learners, coaches and leaders in their stores.

The Left-Hand Side Specialist supports Center of Store, Natural Foods, Meat/Seafood, Deli/HMR, Bakery, Produce/Salad Bar/Floral/Garden Center and SAP.

Key Responsibilities

• Ensure department adherence to company policies/procedures through store visits for consistent execution of processes and strate...