Customer Experience Representative - Bilingual French

Customer Experience Representative - Bilingual French

Location: Remote (Must reside in Canada)

Compensation: $20.68–$21.63 CAD per hour

Schedule: Monday to Friday, 8:30 a.m. to 5:00 p.m.

Contract Duration: 13‑month fixed‑term contract

Key Tasks

• Process quotes, orders, refunds, and warranties into the ERP system.
• Assist customers and sales representatives via phone and email with inquiries. Clientele is 90% English and 10% French.
• Follow up and provide ETA on orders.
• Assist team members to ensure work is completed in a timely manner.

Advantages

• Annual performance reviews.
• Pro‑rated vacation days for 2026.
• 17 days’ vacation from January 1, 2027 (renewed yearly).
• Sick / Personal days.
• Health benefits (medical, dental, vision, and more).
• RSSP...