Customer Experience & Operations Leader

A leading educational institution in Burnaby is seeking a Customer Experience Manager to oversee customer interactions and ensure exceptional service. The role involves managing a team, developing performance metrics, and enhancing customer satisfaction. Candidates should have 4+ years of experience in a customer experience role, preferably in plumbing or HVAC, with strong communication, organizational, and problem-solving skills. A valid driving license is required. This position also involves recruitment and coaching responsibilities.
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