Canadian Tire
Customer Experience Manager, McKeown Ave
Job Description
What you’ll do
+ Partner with SGM to hire and build a strong and diverse team.
+ Assist in scheduling and workload planning for efficient operations.
+ Take ownership of loyalty programs and coach and train team members on these programs.
+ Run the Manager on Duty program to enhance the customer experience on the sales floor.
+ Create a positive culture where associates are recognized for exceptional service.
+ Lead from the floor and actively build, manage, and develop team members.
+ Ensure consistent delivery of outstanding customer experiences aligned with the company's mission and values.
+ Identify areas for improvement in customer experience and implement appropriate strategies.
+ Analyze customer feedback and implement improvements based on insights gathered.
+ Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
+ Handle customer esc...
+ Partner with SGM to hire and build a strong and diverse team.
+ Assist in scheduling and workload planning for efficient operations.
+ Take ownership of loyalty programs and coach and train team members on these programs.
+ Run the Manager on Duty program to enhance the customer experience on the sales floor.
+ Create a positive culture where associates are recognized for exceptional service.
+ Lead from the floor and actively build, manage, and develop team members.
+ Ensure consistent delivery of outstanding customer experiences aligned with the company's mission and values.
+ Identify areas for improvement in customer experience and implement appropriate strategies.
+ Analyze customer feedback and implement improvements based on insights gathered.
+ Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
+ Handle customer esc...