Customer Experience Liaison

Under the direction of the Casino Manager on Duty, the Customer Experience Liaison, will be responsible for enhancing the guest experience throughout the enterprise, ensuring service standards are maintained at an elevated best-in-class level. The incumbent will be assigned to a zone within the enterprise actively searching out service opportunities. Actively works with the Customer Experience divisions to improve overall company performance, reduce guest effort, and help to identify areas for service improvement.

Essential Duties And Responsibilities

• Supports the enterprise in the quality of services provided for resort offerings, products, and the overall guest experience. Actively identifies guest service opportunities and ensures all gaming floor areas and equipment meet enterprise quality standards. Report and concerns observed and follow up for resolution. Track and assist TQ and Diamond guests to offer genuine hospitality and a more personalized ser...