Indigo Books & Music
Customer Experience Leader at Indigo
Job Description
Excel in your career as the Customer Experience Leader at Indigo. You’ll coach teams, manage omni processes, and contribute to a high-quality customer journey.
In this crucial role, you will lead customer-focused initiatives, including coaching CERs and refining inventory processes. Your contributions will enhance overall customer satisfaction, while your leadership will strengthen team dynamics and encourage proactive engagement. You will play a key role in implementing and supporting innovative solutions that meet customer needs.
Key Responsibilities:
• Mentor Customer Experience Representatives on service protocols
• Implement strategies for sales and performance targets
• Place customer needs at the core of all decisions
• Identify operational improvements for better service
• Support new tech implementations and training
Requirements:
• 1-2 years of related experience in customer service
• Leadership experience in a previous role
• Understanding of...
In this crucial role, you will lead customer-focused initiatives, including coaching CERs and refining inventory processes. Your contributions will enhance overall customer satisfaction, while your leadership will strengthen team dynamics and encourage proactive engagement. You will play a key role in implementing and supporting innovative solutions that meet customer needs.
Key Responsibilities:
• Mentor Customer Experience Representatives on service protocols
• Implement strategies for sales and performance targets
• Place customer needs at the core of all decisions
• Identify operational improvements for better service
• Support new tech implementations and training
Requirements:
• 1-2 years of related experience in customer service
• Leadership experience in a previous role
• Understanding of...