City of Toronto
Customer Experience Director at Toronto Transit
Job Description
Lead transformative customer experiences at Toronto Transit Commission as Director of Customer Experience. Create impactful, sensory-rich interactions that resonate with riders.
This pivotal role will champion the mission to enhance the TTC's customer journey across diverse platforms. As Director, you will leverage your expertise in strategic planning and design to create a seamless experience for transit users. Your leadership will influence how each touchpoint is optimized to ensure accessibility and satisfaction.
Key Responsibilities:
• Establish a long-term customer experience vision
• Facilitate collaboration across various departments
• Innovate wayfinding solutions for clear navigation
• Enable inclusive design in customer-facing environments
• Direct improvements in digital experience and information accuracy
Requirements:
• Relevant university degree and extensive experience
• Strategic leadership in complex customer environments
• Proficient i...
This pivotal role will champion the mission to enhance the TTC's customer journey across diverse platforms. As Director, you will leverage your expertise in strategic planning and design to create a seamless experience for transit users. Your leadership will influence how each touchpoint is optimized to ensure accessibility and satisfaction.
Key Responsibilities:
• Establish a long-term customer experience vision
• Facilitate collaboration across various departments
• Innovate wayfinding solutions for clear navigation
• Enable inclusive design in customer-facing environments
• Direct improvements in digital experience and information accuracy
Requirements:
• Relevant university degree and extensive experience
• Strategic leadership in complex customer environments
• Proficient i...