Customer Experience - CXM Foco MELI

Responsibilities

• Key Account Management: Build, sustain, and expand long‑lasting relationships with strategic customers, acting as their primary point of contact.
• Sales Acumen: Generate new sales opportunities and develop plans to advance deals to closure.
• Strategic Planning: Develop and implement account strategies to drive growth, manage risks, and ensure client satisfaction.
• Business Development: Identify new business opportunities within accounts and collaborate with sales and product teams to craft compelling proposals and close deals.
• Project Oversight: Supervise delivery and integration of complex technological solutions, ensuring projects meet scope, timeline, and quality objectives.
• Technical Leadership: Provide expert technical guidance on our products, tailoring solutions to clients’ business and technical needs.
• Stakeholder Engagement: Collaborate with internal stakeholders to align product de...