Customer Experience Consultant

At Maersk, we are transforming the logistics industry by simplifying global supply chains and delivering seamless customer experiences.

We are looking for a Customer Experience (CX) Consultant to drive service excellence, strengthen customer relationships, and ensure operational efficiency across logistics processes. This role plays a key part in delivering consistent, high-quality service and acting as a trusted advisor to our customers.

Key Responsibilities

• Act as the main point of contact for assigned customers, ensuring a high level of service and satisfaction.
• Manage end-to-end customer experience across logistics operations, including issue resolution and proactive communication.
• Identify improvement opportunities and drive continuous enhancement of customer journeys.
• Collaborate cross-functionally with operations, finance, and commercial teams to deliver integrated solutions.
• Monitor KPIs and s...