Customer Experience Associate - Scotiabank

Become the face of customer service at Scotiabank as a Senior Customer Experience Associate in Toronto, Ontario. Elevate banking experiences through exceptional service and financial advice.
In this senior role, you will engage with customers to foster strong relationships and assist them throughout their financial journeys. You will act as a lobby leader, provide technology expertise, and contribute to achieving branch targets through sales opportunities. Your proactive approach will be essential in helping customers manage their banking needs effectively.
Key Responsibilities:
• Triage customers and ensure appropriate assistance
• Identify simple sales opportunities for daily accounts
• Promote mobile banking applications to clients
• Build and maintain strong customer relationships
• Provide financial advice and address customer needs
Requirements:
• Experience in banking is a strong asset
• Strong technical skills in digital banking
• Flexibility in...