The Toronto-Dominion Bank (Canada)
Customer Experience Associate - Contract / Fixed Term
Job Description
Work Location: Winnipeg, Manitoba, Canada
Hours: 15
Line of Business: Personal & Commercial Banking
Pay Details: $22.00 - $27.21 CAD
Job Description
Customer Experience Associate – responsible for delivering exceptional customer interactions while processing financial transactions and recommending banking solutions.
Responsibilities
- Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics.
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
- Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities when necessary.
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a t...