Customer Experience Associate - Cantonese and/or Mandarin Language Skills an Asset

Work Location: Burnaby, British Columbia, Canada

Hours: 15 per week

Pay Range: $22.50 – $28.33 CAD per hour

Position Summary

TD Canada Trust is looking for a Customer Experience Associate to deliver exceptional customer service, process financial transactions accurately, and recommend banking solutions that meet customer needs.

Key Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments in accordance with TD operating procedures and regulations.
• Understand and determine customer needs to recommend suitable banking solutions while exercising discretion with confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes efficiently and accurately.
• ...