Job Description
Be the voice of Beanfield as a Customer Experience Analyst located in Liberty Village, Toronto. Deliver outstanding service while achieving sales objectives and building customer relationships.
In this influential position, reporting to the Manager of Customer Experience, you'll handle inbound calls, identify customer needs, and suggest ideal products or services. Your expertise in customer service and sales will allow you to connect with clients effectively, driving overall business growth and customer satisfaction.
Key Responsibilities:
• Surpass sales and retention targets regularly
• Document customer inquiries and solutions promptly
• Provide timely and accurate responses to all inquiries
• Upsell based on customer requirements
• Participate in ongoing learning to sharpen skills
Requirements:
• High school diploma; post-secondary education preferred
• 5+ years of customer service experience
• Experience in a call centre sales role preferred
• Ex...
In this influential position, reporting to the Manager of Customer Experience, you'll handle inbound calls, identify customer needs, and suggest ideal products or services. Your expertise in customer service and sales will allow you to connect with clients effectively, driving overall business growth and customer satisfaction.
Key Responsibilities:
• Surpass sales and retention targets regularly
• Document customer inquiries and solutions promptly
• Provide timely and accurate responses to all inquiries
• Upsell based on customer requirements
• Participate in ongoing learning to sharpen skills
Requirements:
• High school diploma; post-secondary education preferred
• 5+ years of customer service experience
• Experience in a call centre sales role preferred
• Ex...