Job Description
Drive customer engagement and operational success in retail settings. Lead service delivery, performance management, and budget planning to enhance store profitability.
As a Customer Engagement Manager, you will focus on coordinating operations for multiple customer banners while ensuring quality service delivery. You will be responsible for managing staff training, operational budgets, and customer satisfaction initiatives. Building relationships with clients will be vital in achieving the expected service levels and operational goals.
Key Responsibilities:
• Oversee operational quality and customer audits
• Manage budgets and financial reporting activities
• Train and develop staff for optimal performance
• Implement strategies for revenue growth and retention
• Facilitate effective communication with partners and customers
Requirements:
• Experience in retail or hospitality management
• Proven ability in budget and financial oversight
• Strong relati...
As a Customer Engagement Manager, you will focus on coordinating operations for multiple customer banners while ensuring quality service delivery. You will be responsible for managing staff training, operational budgets, and customer satisfaction initiatives. Building relationships with clients will be vital in achieving the expected service levels and operational goals.
Key Responsibilities:
• Oversee operational quality and customer audits
• Manage budgets and financial reporting activities
• Train and develop staff for optimal performance
• Implement strategies for revenue growth and retention
• Facilitate effective communication with partners and customers
Requirements:
• Experience in retail or hospitality management
• Proven ability in budget and financial oversight
• Strong relati...