Customer Engagement Manager 3

Customer Engagement Manager (CEM)We are seeking a Customer Engagement Manager (CEM) to manage and grow strategic client relationships across railroad, transportation, logistics, and supply‐chain customers.Build and manage strong relationships with enterprise clients, acting as a trusted advisor.Drive account growth by identifying expansion opportunities within existing engagements.Collaborate with delivery teams to ensure successful implementation and customer outcomes.Support cross‐selling and upselling initiatives in partnership with sales teams.Monitor account health, manage risks, and proactively resolve escalations.Conduct regular business reviews and align solutions with customer objectives.Qualifications required3–6 years of experience in customer engagement, account management, consulting, or client success roles.Prior experience working in a client‐facing role within a consulting or technology services environment.Strong expertise in stakeholder management, account growth, ...