Harrison Hot Springs Resort
Customer-Centric Reservations Supervisor
Job Description
Drive exceptional customer service in hotel reservations as a Reservations Supervisor. Optimize booking processes and manage guest inquiries to ensure overall satisfaction.
In this crucial supervisory position, you will oversee daily operations related to room reservations and client interactions in a hotel environment. Your focus will be on coordinating tasks among staff, resolving issues proactively, and maintaining high service standards. A client-first approach and strong communication are vital to your success.
Key Responsibilities:
• Supervise reservations and manage workload effectively
• Train and mentor staff on guest services
• Document and resolve customer complaints
• Coordinate bookings for special package tours
• Ensure efficient operation of technology systems
Requirements:
• 2–3 years of supervisory experience required
• Secondary school certificate needed
• Strong technical and computer skills, including MS Office
• Organized with a ...
In this crucial supervisory position, you will oversee daily operations related to room reservations and client interactions in a hotel environment. Your focus will be on coordinating tasks among staff, resolving issues proactively, and maintaining high service standards. A client-first approach and strong communication are vital to your success.
Key Responsibilities:
• Supervise reservations and manage workload effectively
• Train and mentor staff on guest services
• Document and resolve customer complaints
• Coordinate bookings for special package tours
• Ensure efficient operation of technology systems
Requirements:
• 2–3 years of supervisory experience required
• Secondary school certificate needed
• Strong technical and computer skills, including MS Office
• Organized with a ...