Align Technology
Customer Care Trainer Analyst
Job Description
Description
As Customer Care Trainer Analyst, you will conduct technical training courses for employees in the use of all situations for the iTero scanner. You will work on developing and improving the content applied in the training. The trainer will have the autonomy to determine the applicability of the training material.
Department
Customer Support
Location
LATAM-Brazil-Sao Paulo
Key Responsibilities
- Be responsible for all Customer Success frontline, technical support and backoffice training for new and existing employees;
- Be focal point to connect CS and Other areas to create processes to be deployed to CS team;
- Prepare Tips & Training sessions to attack inputs brought from QA Analysis and VoC;
- Present to leadership the main insights and action plan to solve hard and softskills issue identified under CS operation;
- Coordinate Nesting sessions;
- Automate train...