Sonova Group
Customer Care Representative Role Ontario
Job Description
Become a Customer Care Representative with Connect Hearing Canada in North Bay, ON. This role involves exceptional customer service, scheduling, and client account management.
Working closely with the Regional Clinic Manager, your day will include booking appointments, building client relationships, and ensuring smooth interactions with insurance providers. Your strong communication skills will be vital in supporting our clients’ needs while assisting with minor device repairs as needed.
Key Responsibilities:
• Provide outstanding customer service through various channels
• Schedule and organize appointments for hearings
• Effectively manage client account information
• Collaborate with insurance companies for billing
• Assist with basic device maintenance and cleaning
Requirements:
• Solid communication and customer service skills
• Interest or experience in accounts receivable
• Commitment to helping others
• Positive and eager to learn attitude
Working closely with the Regional Clinic Manager, your day will include booking appointments, building client relationships, and ensuring smooth interactions with insurance providers. Your strong communication skills will be vital in supporting our clients’ needs while assisting with minor device repairs as needed.
Key Responsibilities:
• Provide outstanding customer service through various channels
• Schedule and organize appointments for hearings
• Effectively manage client account information
• Collaborate with insurance companies for billing
• Assist with basic device maintenance and cleaning
Requirements:
• Solid communication and customer service skills
• Interest or experience in accounts receivable
• Commitment to helping others
• Positive and eager to learn attitude