Ria Money Transfer (Dandelion)
Customer Care Representative
Job Description
Description
ABOUT THIS ROLE
Our enthusiastic Customer Service team is the first point of contact for our customers when they need support with their transactions. The team provides information about transaction statuses, updates about progress, and resolves general customer queries.
We are looking for an enthusiastic Customer Services Representative to join our friendly team at the Mexico office in Santiago de Queretaro, Queretaro. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.
ROLES & RESPONSIBILITIES
- Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;
- Reviewing and correcting the data of incorrectly processed transactions.
- Maintaining constant communication with the correspondent (paying agent in the country of destination)...