Customer Care Manager

At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.

Neilson is a leading provider of innovative, simple and great‑value direct life insurance products. You may have come across some of our brands such as Cover Direct and Seniors Choice.

We have evolved from our origins in the UK, where the business was launched in 2012, to become an award‑winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia in addition to our UK operations.

The Customer Care Manager, reporting to the Head of Customer Care, Canada, will be responsible for leading their team to deliver exceptional service. This role requires a proven leader with strong people‑management skills and a wealth of experience in overseeing service teams. The ideal candidate will thrive in a hands‑on, creative, and solution‑oriented environ...