Lock Search Group
Customer Care Director in Industrial Solutions
Job Description
Join a leading global company as the Customer Care Director, working to enhance service operations in industrial equipment. This senior position emphasizes driving after-sales growth and optimizing service teams.
You will oversee the customer care, field service, and technical support teams while managing P&L performance. Your leadership will play a pivotal role in improving customer relationships and fostering a customer-centric culture. Candidates should possess 10+ years of experience in customer service or field service within manufacturing or capital equipment sectors.
Key Responsibilities:
• Coach and develop a high-performing Customer Care team
• Drive service strategy for after-sales growth
• Manage technical support and field service teams
• Oversee budgets, KPIs, and P&L management
• Collaborate with global teams on digital initiatives
Requirements:
• Over 10 years in customer service or after-sales
You will oversee the customer care, field service, and technical support teams while managing P&L performance. Your leadership will play a pivotal role in improving customer relationships and fostering a customer-centric culture. Candidates should possess 10+ years of experience in customer service or field service within manufacturing or capital equipment sectors.
Key Responsibilities:
• Coach and develop a high-performing Customer Care team
• Drive service strategy for after-sales growth
• Manage technical support and field service teams
• Oversee budgets, KPIs, and P&L management
• Collaborate with global teams on digital initiatives
Requirements:
• Over 10 years in customer service or after-sales