Customer Care Coordinator

Location: Calgary, Alberta – Hybrid (3 days/week in office, 1 day/week on site, 1 day/week WFH)

Company: Mattamy Homes Canada

Department: Customer Care

Employment Type: Full-Time

Reports to: Sr Manager, Customer Care

What we offer

As the Customer Care Coordinator, you provide an ongoing point of contact at Mattamy Homes for homeowners, from post purchase through to post warranty periods. You act as a liaison to direct homeowner inquiries and concerns to the appropriate internal individuals/departments or outside agencies. You will follow-up on homeowner inquiries by providing a prompt, complete, and accurate response. You are an advocate for the homeowner in coordinating customer care activities together with the construction and warranty teams to ensure The Best Homeowner Experience is delivered at each opportunity.

What you’ll do

• Field and research all Homeowner tel...