Job Description
About the role
The Associate Customer Care role is responsible for delivering a world‑class customer experience by providing timely, accurate, and high‑quality support across all order‑related and service data management activities. This position plays a critical role in ensuring service levels are consistently met, demonstrating strong ownership and accountability, and collaborating effectively with cross‑functional teams to support proactive, end‑to‑end case management.
Key responsibilities
- Execute Sales Order Management activities in SAP (VA01), ensuring accuracy and compliance with established procedures.
- Create, update, and maintain customer master data, product data, and technical/service documentation in line with data governance standards.
- Process data requests accurately and efficiently, including new customer setups, data corrections, document validation, and attribute updates.
- Manage, documen...