Job Description
About the role
The Associate Customer Care role is responsible for delivering a world‐class customer experience by providing timely, accurate, and high‐quality support across all order‐related and service data management activities. This position plays a critical role in ensuring service levels are consistently met, demonstrating strong ownership and accountability, and collaborating effectively with cross‐functional teams to support proactive, end‐to‐end case management.
Key responsibilities
Execute Sales Order Management activities in SAP (VA01), ensuring accuracy and compliance with established procedures. Create, update, and maintain customer master data, product data, and technical/service documentation in line with data governance standards. Process data requests accurately and efficiently, including new customer setups, data corrections, document validation, and attribute updates. Manage, document, and track customer disputes in accordance with interna...