Customer Care Associate

Iron Mountain is seeking a motivated and customer-centric Customer Care Associate to join the Customer Care team. In this role, you will be responsible for executing daily customer support tasks and delivering an outstanding service experience in alignment with our global standards.

What You’ll Do

• Manage and resolve internal and external customer inquiries through the Customer Relationship Management (CRM) Service Cloud platform to ensure timely service delivery and excellence.
• Collaborate with operations and various business areas to prioritize incidents and account closures, ensuring end-to-end traceability and a seamless customer journey.
• Support and train customers remotely on Iron Mountain services and technologies to ensure compliance with organizational standards and enhance their service experience.

What You’ll Bring

• 1 year of experience in customer service, support...