Customer Care Administrator
Job Description
Title: Customer Care Administrator
Department: High‑Rise Customer Care
Reports To: High‑Rise Customer Care Manager
General Description
We are looking for an experienced, personable, and reliable Customer Care Coordinator to join the high‑rise Customer Care team in this new role. This on‑site role is ideal for people who enjoy helping multiple teams stay organized and ready to provide outstanding service experiences to our customers. It is a critical role for the team where you can grow within it, or it can be an ideal point of entry to the world of other opportunities at Madison Group.
Your role will be responsible for providing coordinated support to management, project, and departmental teams by completing administrative responsibilities including but not limited to scheduling appointments and meetings, distributing and drafting customer communications, maintaining customer profiles, and preparing reports and presentations.